Most folks have several questions and concerns about purchasing a big piece of artwork, not to mention purchasing sight unseen from my website, and with legitimate worries about shipping....
Well, the easy answer is: This aint' my first rodeo.
I've been doing this for a long time, and have figured out through trial and error the best ways to produce, package and ship my artwork around the world. I guarantee everything I produce, and if there are ever any issues, don't worry, I'll take care of it. In 14 years of doing this full time, I've had 2 peices returned for replacement, and 3 damaged pieces while in shipping transit. I'd say that's a pretty good record, and for those issues above, all were taken care of promptly with no cost or hassle to my clients. You don't have to take my word for it. Here is a recent email from a very happy patron in Chicago from earlier this summer on his custom sized piece:
Now that my “Teton river Sunset” has arrived and actually been hung at my cabin in the “Driftless Area” of Wisconsin I wanted to reiterate just how pleased I am!!!
It, literally and perfectly, completes my little place and I am ever grateful for your help in custom printing a size that fills the space most appropriately; little did I know when I first viewed the website that you offered that capability. Craig, the reclaimed barn wood framing couldn’t look better and I rest easily knowing how this particular print is backed since our climate is subject to considerable variations in humidity.
I hope that none of your prospective customers let the idea of shipping such a piece halfway across the country dissuade them from making a purchase as the whole process was virtually a breeze and the over the top attention to detail in the crating as well as your communication throughout should make anyone comfortable. The first time I saw your panoramic of “Three Dollar Bridge” hanging on Mike’s wall down in Big Sky I promised myself I would own a piece of your gorgeous artwork. Thank you for the professionalism and expertise that let my dream come true. Be well."
Jim B -